Terms and conditions

Welcome to the Sultan Baklava webshop, operated by **Musco BV**, VAT Number **BE0751739607**, located at **Koolmijnlaan 56, 3580 Beringen, Belgium**. By accessing or using our website and services, you agree to comply with these Terms and Conditions. Please read them carefully before making a purchase.

1. General

These Terms and Conditions apply to all purchases made through our online store. By placing an order, you confirm that you are at least 18 years old or have parental consent to make a purchase. We reserve the right to modify these terms at any time, with any changes posted on this page.

2. Products and Availability

Sultan Baklava specializes in Turkish baklava and related products, handmade with premium ingredients. As we work with perishable food items, availability may vary depending on stock and seasonality. We reserve the right to update, modify, or discontinue products without prior notice.

3. Pricing

All prices listed on the website are in **Euro (EUR)** and are inclusive of applicable taxes (VAT). Prices are subject to change at any time, but price adjustments will not affect orders that have already been confirmed.

4. Orders

When you place an order through our website, you will receive an email confirmation. This confirmation serves as a receipt of your order, but it does not guarantee acceptance. We reserve the right to refuse or cancel orders at our discretion for reasons such as product availability, potential fraud, or issues with the payment method.

5. Payment

We accept payments securely processed through WooPayments. You can pay with major credit and debit cards. Sultan Baklava does not store or manage your payment details. All transactions are encrypted to ensure maximum security for your data.

6. In-Store Pickup

At present, **we only offer in-store pickup** for all orders placed through our website. Customers can collect their orders from our location at:

Sultan Baklava  

Koolmijnlaan 56,  

3580 Beringen, Belgium

Please ensure that the order is collected during our business hours, which are provided on our website. You will be notified by email when your order is ready for pickup. Orders must be picked up within 24 hours of receiving the notification, as we are unable to store perishable items for extended periods.

You are responsible for inspecting the product at the time of collection to ensure it meets your expectations.

7. Return and Refund Policy

Due to the **perishable nature of our food products**, we do not accept returns or provide refunds once the order has been collected. This policy ensures that all customers receive fresh, high-quality products.

However, if there is an issue with your order (e.g., the wrong product or damaged items), please contact us immediately at the time of pickup. In such cases, we will evaluate the issue and may offer a replacement or store credit at our discretion.

8. Cancellation Policy

Orders can be canceled only if the cancellation is requested before the order has been processed. Once the order is prepared and ready for pickup, cancellations will no longer be possible. Please contact us as soon as possible if you need to modify or cancel your order.

9. Personal Information

We collect the following personal information when you place an order:

– Username

– Password

– Delivery address (for record purposes)

– Email address

– Phone number

Your personal information is used solely for processing your orders and account management. We do not share, sell, or distribute your data to third parties, except as necessary for the functioning of our business (e.g., for payment processing through WooPayments). For more details, refer to our Privacy Policy.

10. Cookies

Our website uses minimal cookies, solely for essential functions such as maintaining your shopping cart and account login information. We do not use cookies to track your behavior or gather personal data beyond what is required for your order.

11. Limitation of Liability

Sultan Baklava and Musco BV are not liable for any direct, indirect, or consequential damages resulting from the use of our products or website, including delays or errors in fulfilling orders, third-party payment processing, or issues with in-store pickups.

By purchasing and collecting your order, you accept full responsibility for the proper care and storage of the products. Sultan Baklava is not liable for any issues arising from improper handling or storage after pickup.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Belgium. Any disputes related to these terms will be handled exclusively by the courts of Belgium.

Return and Refund Policy

Due to the “perishable nature of our food products”, Sultan Baklava does not accept returns or offer refunds once the order has been collected.

We encourage customers to inspect their order upon pickup. If there is a mistake or if the product is damaged, please notify us immediately. We may offer a replacement or store credit at our discretion, provided that the issue is reported at the time of collection.

 

Contact Us

If you have any questions or concerns regarding these Terms and Conditions, or if you require assistance with your order, please contact us:

**Sultan Baklava**  

Koolmijnlaan 56,  

3580 Beringen, Belgium  

Email: info@sultanbaklava.be

Phone: +32471792066